Support
AlohaKai for iPhone · iOS 26 or later
The unlock did not appear
Open Trips and tap the Hawaii Complete card, or go to Settings → Hawaii Complete → Restore Purchases. Make sure the iPhone is signed in with the Apple Account used for the purchase. If it still does not appear, restart the app and try Restore again.
Apple Intelligence is not answering
Apple Intelligence requires a supported iPhone with Apple Intelligence enabled in Settings → Apple Intelligence & Siri. When it is unavailable, the guide answers from the pack's local notes and labels the answer “Local notes.” Offline narration and search still work.
Does it work without a signal?
Yes. Content packs, narration, text and most maps are stored on the device. Apple MapKit needs a connection for its online map tiles; packs with offline tiles can render locally. The optional Wikipedia lookup for places outside the pack also needs a connection.
Why does it ask for location?
Location sorts nearby places and starts narration when you approach one. You can deny it and play every narration manually. “Always” access is optional and only used for automatic narration while the screen is locked.
Museum scanning does not find my exhibit
Photograph the label straight on, avoid glare, and include the full text. You can also type the label text or choose a photo from the library. If nothing matches, the guide can generate a short talk from the label and image labels.
How do refunds work?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. The developer cannot issue App Store refunds directly.
I found a factual error
Email the place name and the correction. Content is reviewed against official sources before an update. Do not rely on the app for real-time closures or safety conditions; check official sites.
Requirements
An iPhone with iOS 26 or later. Apple Intelligence features require a supported iPhone with Apple Intelligence enabled. No account is required.